Patient Service Representative (PSR) - Cancer Clinic

American Addiction Centers • Oshkosh, WI

94d • $19 - $29

About The Position

The position is part-time, requiring 20 hours per week, specifically from Monday to Thursday, 9:30 AM to 2:30 PM. The role involves greeting and checking in patients, ensuring their information is complete and accurate, and collecting patient responsibilities as identified in the pre-registration process. The individual will complete the registration process for walk-in patients, verify and update patient demographic and insurance information, and communicate payment expectations to patients. The role also includes identifying patients needing financial assistance and collaborating with a Financial Advocate to coordinate financial resources. The position requires monitoring patient flow, performing visit closures, scheduling patient visits, and maintaining excellent public relations with patients and staff. The incumbent will also work with EPIC work queues and maintain knowledge of Medicare, Medicaid, and third-party payer requirements.

Requirements

• High School Graduate.
• Typically requires 1 year of experience in customer service or clerical/office experience.
• Demonstrated ability to identify and understand issues and problems.
• Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations.
• Mathematical aptitude, effective communication skills, and critical thinking skills.
• Understanding of basic human anatomy, medical terminology, and procedures for application in patient referral/pre-certification/authorization processes.
• Ability to read and interpret documents such as safety rules and procedure manuals.
• Ability to handle sensitive and confidential information according to internal policies.
• Demonstrated technical proficiency including experience with insurance verification/eligibility tools and EPIC electronic medical record.

Responsibilities

• Greets and checks in patients arriving for their appointments.
• Ensures patient information is complete and accurate.
• Collects patient responsibility as identified in the pre-registration process.
• Completes the registration process on walk-in patients, verifies and/or updates patient demographic and insurance information.
• Verifies insurance benefits, obtains/calculates patient responsibility and requests payment.
• Communicates to patients the organization expectation of payment at time of service.
• Identifies patients in need of financial assistance and refers them to Financial Advocate when necessary.
• Collaborates with Financial Advocate to coordinate patient’s financial resources and responsibilities.
• Monitors patient flow to ensure patients are cared for efficiently and courteously.
• Performs visit closure, including checking out patients and collecting additional patient responsibility.
• Schedules patient visits using guidelines established within the scheduling system.
• Assists with new caregiver onboarding.
• Works assigned EPIC work queues, following the department’s workflow process.
• Maintains excellent public relations with patients, families, and clinical staff.
• Proactively communicates issues involving customer service and process improvement opportunities to management.
• Maintains knowledge of Medicare, Medicaid, and third-party payer requirements.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees