Patient Service Representative (PSR) - Cancer Center

Advocate Aurora Health • Oak Lawn, IL

259d • $19 - $29

About The Position

The Patient Service Representative (PSR) at Advocate Christ Hospital & Medical Center is responsible for providing efficient, high-quality service to patients who arrive for appointments or who contact the center for information. The PSR will greet and register patients, coordinate scheduling, answer incoming calls, and resolve patient inquiries regarding referrals, billing, and services. The role also includes responsibilities in billing services and medical record services, ensuring accurate patient information and records management.

Requirements

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.
• CRT/PC experience in a customer service setting.
• Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred.
• Strong communication skills.
• Ability to solve problems posed by callers seeking referrals, appointments, billing issues, and clinical information.

Responsibilities

• Greets and accurately registers patients in EMR system verifying essential billing and demographic information.
• Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.
• Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.
• Distributes communications accurately, based on practice protocol, including pagers, faxes, and emails.
• Resolves a variety of patient questions, including HMO referrals, billing, and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate.
• Schedules future appointments and requisitions, laboratory tests, radiology procedures, and other special diagnostic tests as needed.
• Notifies patient care area when patient has arrived and is ready to be seen.
• Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays.
• Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary.
• Performs other related duties as required.
• Reviews encounter forms for accuracy and completeness, checks with physician for missing information.
• Enters patient charges into the EMR system according to established policies and procedures.
• Batches encounter forms and balances charges.
• Ensures the availability of properly prepared patient medical records, daily schedules, and related forms.
• Maintains confidentiality around all patient information.
• Releases information from records according to corporate policies and procedures.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED