Patient Service Representative (PSC) - Cardiology

Hartford HealthCare • Bridgeport, CT

114d

About The Position

Work where every moment matters. Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Requirements

• High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred.
• 1 Year customer service experience in a fast-paced medical office.
• Epic experience preferred.

Responsibilities

• Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts.
• Creates a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations.
• Schedules appointments which provide timely, accurate, friendly, and clinically appropriate patient access.
• Responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.
• Delivers exceptional customer service with the HHC brand experience.
• Thoroughly reviews office schedules and obtains outside records and scans into the EMR system ensuring all pertinent lab work, testing, hospitalizations, etc. are available for the patient's appointment.
• Schedules patient appointments and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.).
• Verifies patient's insurance for 'active' status by performing eligibility through EPIC; at times will need to call insurance carrier for verification and/or use web portals; obtains referrals as necessary.
• Scans all pertinent faxes for filing (ie: insurance approvals or denials).
• Welcomes patients in person, cross trained at the front desk, or on the telephone and takes detailed messages as needed.
• Manages high call volumes.
• Follows Standard Work to ensure efficient patient experience.
• Corresponds with clinical operations and/or providers as necessary.
• Assists with WQ's, Worklists and Inbasket messages to remain current.

Benefits

• Competitive benefits program designed to ensure work/life balance.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED