Patient Service Representative PRN (As Needed)

Washington Radiology•Potomac, MD

2d•$18 - $23•Onsite

About The Position

The Patient Service Representative is responsible for acting as the first point of contact for patients by greeting, gathering information, registering and posting payments. This position is critical to Solis Mammography: by providing outstanding patient care and maintaining the flow of the center, the Patient Service Representative impacts the profitability of the organization. Department Highlights: Strong team collaboration Compassion and empathy to our patients and the team Join an innovative team working toward making healthcare more accessible, integrated, and reliable

Requirements

High School diploma;
Two years of healthcare registration or customer service experience preferred;
Basic knowledge of medical terminology, preferred;
Ability to read, write, and comprehend simple instructions and short correspondence;
Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions

Nice To Haves

Two years of healthcare registration or customer service experience
Basic knowledge of medical terminology

Responsibilities

Provide services and support for the following areas:
Understands, promotes and demonstrates the Washington Radiology Way
Greet patients in a professional and friendly manner;
Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality;
Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary;
Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary;
Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests;
Schedule and reschedule patients as necessary;
Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
Participate in front office training to stay abreast of front office policy and procedures