Patient Service Representative - Primary Care Family Medicine Saco

Maine Medical Center • Saco, ME

235d

About The Position

The Patient Service Representative (PSR) role will greet patients, answer telephones, schedule appointments, and perform other overall general office duties as assigned. This position is part of the clerical and administrative support team at Maine Medical Center in Saco, ME. For a limited time, MaineHealth is offering a $3,000 sign-on payment for Patient Service Representatives! Eligible candidates are hired (offer accepted) into a full or part-time Patient Service Representative position. Bonus amount prorated for part-time hires and per diem hires are ineligible. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Requirements

• High School diploma or GED preferred.
• Driver's license may be required.
• Experience in a medical office and customer service preferred.

Nice To Haves

• Computer skills
• Effective cash collection skills.

Responsibilities

• Greets all patients in a polite, prompt and helpful manner.
• Schedules, reschedules, confirms and cancels patient appointments.
• Updates all patient demographic and insurance information at the time of check-in and provides necessary forms for completion.
• Answers phone in a pleasant manner and assists callers directly when possible.
• Screens calls, documents detailed messages and escalates to the appropriate individual in a timely manner.
• Collects co-pays/patient due balances, reviews encounter forms for completeness and accuracy, obtains patient signatures, and schedules follow-up appointments when indicated.
• Helps patients activate/navigate patient portal.

Benefits

• Paid parental leave
• Flexible work policy
• Student loan assistance
• Training and education
• Well-being resources for you and your family.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED