Patient Service Representative - PD - Days - Patient Access @ MV

El Camino Hospital • Mountain View, CA

86d • $38 - $48

About The Position

The Patient Services Representative serves as the primary point of contact for patient electronic scheduling and registration. The role supports operations by coordinating schedules for patients and providers. The position works with patients, families, providers, clinical and non-clinical staff to coordinate the patient's experience throughout the process of accessing healthcare. Interviews patients either by telephone or in person to effectively schedule and register. Establishes eligibility, verification of benefits, and identifying and collects co-payments as appropriate. Obtains Authorizations if assigned. Communicates patient out of pocket responsibilities for services provided to the patient using a 'Patient Friendly' approach. May perform other duties as assigned.

Requirements

• High School Diploma required, Associates degree preferred.
• Two (2) years medical office or medical insurance experience.
• Demonstrates clear, courteous and pleasant communication skills with appropriate usage of grammar, pronunciation and tone.
• Excellent customer service skills.
• High level of self-motivation and goal oriented with the ability to multitask.
• Team oriented.
• Positive, open-minded, and focused on continuous improvement.
• Ability to learn new processes, procedures and software programs quickly, while demonstrating attention to detail and accuracy.
• Analytical and problem solving skills.
• Proficiency with Microsoft Office and comfort with navigating multiple applications simultaneously.
• Able to type 25 words per minute.

Nice To Haves

• Scheduling or hospital registration experience preferred.
• Experience in government and commercial insurance program, Third Party Payor, Medicare, MediCal, and other regulatory knowledge a plus.

Responsibilities

• Collects, verifies and updates patient demographic and guarantor information.
• Verifies insurance benefits/eligibility, manages referrals, runs the patient estimate using the Price Estimator Tool.
• Collects co-pays and patient's estimated out of pocket expense as appropriate.
• Performs appointment scheduling, registration and customer service duties.
• Answers incoming phone calls, makes appointments, monitors access issues with provider schedules that affect patient satisfaction, and communicates issues to Supervisor.
• Ensures schedules are appropriate use of clinical resources.
• Follows established parameters to ensure procedures, treatments, tests are scheduled with the required amount of time and effectively utilize resources.
• Participates in patient satisfaction related process improvement activities.
• Creates a positive patient experience improving patient satisfaction by facilitating appointment scheduling and preregistration at one point of contact.

Benefits

• Reasonable accommodations for qualified individuals with a disability.
• Equal opportunity employer.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees