Patient Service Representative- PartTime (20hrs)- Bariatric

Advocate Aurora Health • Downers Grove, IL

93d • $19 - $29

About The Position

The position is part-time, requiring a minimum of 20 hours per week, specifically on Mondays and Wednesdays from 8:30 AM to 5 PM, and Fridays from 8 AM to 12 PM. The role is situated within the Bariatric Program at Advocate Health, located at 2801 Finley St., Downers Grove, IL. The pay range for this position is between $19.45 and $29.20 per hour. The primary responsibilities include providing high-quality patient services, managing billing services, and maintaining medical records. The incumbent will be expected to greet and register patients, coordinate appointments, handle inquiries, and ensure the accuracy of medical records.

Requirements

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.
• CRT/PC experience in a customer service setting.
• Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred.
• Strong communication skills.
• Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information.

Responsibilities

• Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information.
• Greets and accurately registers patients in EMR system verifying essential billing and demographic information.
• Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.
• Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message.
• Distributes communications accurately, based on practice protocol.
• Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results.
• Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed.
• Notifies patient care area when patient has arrived and is ready to be seen.
• Attends to waiting patients in reception and ensures that they are seen in a timely manner.
• Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary.
• Performs other related duties as required.
• Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Reviews encounter forms for accuracy and completeness, checks with physician for missing information.
• Enters patient charges into the EMR system according to established policies and procedures.
• Maintains confidentiality around all patient information.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED