Patient Service Representative OBGyn

Advocate Aurora Health • Park Ridge, IL

99d • $19 - $29

About The Position

The position is for a full-time role in the Obstetrics/Gynecology department at Advocate Health, located at 1875 Dempster POB, Park Ridge. The role requires the ability to travel to multiple locations and involves working early mornings and staying until the last patient leaves, with a schedule of Monday to Friday from 0645 to 1730, or until the last patient is seen, with potential for Saturday hours. The pay range for this position is $19.45 to $29.20.

Requirements

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult callers/customers/patients.
• CRT/PC experience in a customer service setting.
• Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred.
• Strong communication skills.
• Ability to solve problems posed by callers seeking referrals, appointments, billing issues, and clinical information.

Responsibilities

• Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information.
• Greets and accurately registers patients in the EMR system verifying essential billing and demographic information.
• Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.
• Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly.
• Distributes communications accurately, based on practice protocol, including pagers, faxes, and emails.
• Resolves a variety of patient questions, including HMO referrals, billing queries, and test results; refers complex issues to practice manager or clinical staff as appropriate.
• Schedules future appointments and requisitions, laboratory tests, radiology procedures, and other special diagnostic tests as needed.
• Notifies patient care area when patient has arrived and is ready to be seen.
• Attends to waiting patients in reception and ensures they are seen in a timely manner or are promptly notified of unexpected delays.
• Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary.
• Performs other related duties as required.
• Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Reviews encounter forms for accuracy and completeness, checks with physician for missing information.
• Enters patient charges into the EMR system according to established policies and procedures.
• Batches encounter forms and balances charges.
• Upholds standards of the practice and of the medical group for accurate and timely medical records.
• Releases information from records according to corporate policies and procedures.
• Ensures the availability of properly prepared patient medical records, daily schedules, and related forms.
• Maintains confidentiality around all patient information.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED