Patient Service Representative, Oak Ridge Gastroenterology

Oak Ridge Gastroenterology Associates, P.C. • Oak Ridge, TN

248d

About The Position

The Patient Service Representative at Oak Ridge Gastroenterology is responsible for providing administrative coverage for the patient service functions related to the check-out operations of the physician practice. This includes collecting and processing encounter form data, collecting and totaling outstanding balances and payments for services rendered, and balancing work and computer at the end of the day. The representative will welcome patients, enter and update demographic information, schedule appointments, and assist with referral management. Strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment are essential.

Requirements

• Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.
• Minimum Experience: One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required OR minimum three (3) years of total customer facing/customer service experience required.
• Licensure Requirement: None.

Responsibilities

• Maintains established departmental policies and procedures, objectives, quality assurance program, and safety standards.
• May answer telephone calls and route accordingly.
• Receives and records changes in patient information.
• Demonstrates familiarity with insurance procedures; demonstrates knowledge of which plan the provider(s) participate.
• Ensures procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry.
• Responsible for scheduling appointments for return visits and end of day procedures and balancing.
• Compiles data for the billing personnel.
• Develops the A-I-D-E-T fundamentals of communication.
• Attends meetings as required and participates on committees as directed.
• Collaborates with the patient, physician, and other care team members as part of a team based approach to overall patient care.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED