Patient Service Representative - Neurosurgery

Cayuga Health • Ithaca, NY

31d • Onsite

About The Position

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. Patient Services Representative is a unique position that varies daily based on the clinical or clerical staffing needs of the practice. Duties often include supporting the physicians and/or mid-level providers in the practice with clinical activities and direct patient care as well as assisting patients and staff with the administrative and clerical needs of the practice.

Requirements

• High School or equivalent experience
• Proficient in Microsoft Office suite
• Strong interpersonal skills with experience in customer service
• Good time management and prioritization skills

Nice To Haves

• Previous medical office experience preferred
• College-level training/education in a healthcare support field preferred
• Previous EMR use/training helpful
• Experience in Electronic Medical Record Systems such as Meditech, Medent, and Epic

Responsibilities

• Coordinate with outpatient clinics to schedule cardiac testing and invasive cardiovascular procedures.
• Collaborate with outpatient and inpatient services to verify patient demographics, procedural ordering, and procedural authorization.
• Reconcile provider and schedules with procedural unit schedules and verify appropriate block utilization
• Creates and organizes all aspects of patient charts, maintains adequate levels of office supplies.
• Manage the operations of the front desk of the department, provide a welcoming forward facing demeanor for all incoming outpatients and provider requests.

What This Job Offers

• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED