Patient Service Representative - Neurology

Summit Health CityMD•Bend, OR

17h

About The Position

The Patient Service Representative (PSR) is responsible for a variety of administration functions, including, but not limited to: greeting patients/families, scheduling appointments and tests in an efficient and timely manner, answering the telephone promptly and dealing with the caller’s needs in a professional manner, collecting cash payments, issuing receipts and posting payments, daily extensive computer use navigating multiple applications. The PSR maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.

Requirements

High School Graduate/GED / Equivalent required.
Ability to communicate in English, both orally and in writing, required
Ability to organize and perform multiple tasks in a timely manner, required
Basic proficiency in computer use, required
Ability to commute to satellite offices as needed, required
Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail)
Standard Office Technology in a Window based environment EHR, Practice Management System and Departmental/Ancillary Systems

Nice To Haves

Vocational / Technical School / Diploma Program preferred
Associate’s Degree, preferred
0 - 1 years’ experience.
2-4 years’ experience preferred
Knowledge of medical office and terminology, preferred

Responsibilities

Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
Communicates proactively with co-workers, physicians and patients regarding registration related information.
Informs patients of delay in physician schedules
Posts all self-pay charges, collects payments, and provides patient with receipt
Accurately reconciles daily payments
Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.
Obtains, verifies and updates patient information including demographics, insurance, HIPAA forms and financial waivers
Accurately explains and completes any/all necessary forms for the patient, obtains and witnesses necessary signatures
Demonstrates a working knowledge of the insurance grid for all services performed; explains par and non-par insurance plans.
Appropriately refers applicable patients to financial counselors
Schedules appointments accurately according to department guidelines; using waitlist when applicable.
Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows
Reconciles billing slips to daily schedule.
Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
Confirms future appointments as needed.
Review Eligibility and Phone report
Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations
Working knowledge of management of workflow dashboard
Demonstrates the ability to adequately follow downtime procedures
Recognizes and performs duties which need to be performed although not directly assigned
Other duties as assigned