Patient Service Representative - Midlothian Gastroenterology

Methodist Health System-posted about 1 year ago
Full-time • Entry Level
Midlothian, TX
Hospitals
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The Patient Service Representative at Methodist Health System plays a crucial role in the patient care facility by greeting, instructing, and scheduling patients, as well as registering them into the computer system and determining their insurance benefits. This position serves as a liaison between patients and clinical support staff, ensuring a smooth and efficient patient experience.

  • Greets patients in a prompt, courteous and helpful manner.
  • Checks-in patients, verifies and updates demographic and insurance information to the medical record.
  • Assists patients with ambulatory difficulties and follows office scheduling policies.
  • Collects payments and enters charges into the computer system.
  • Registers new patients into the computer system and verifies all patients' addresses, telephone numbers and insurance information.
  • Answers telephone, screens calls, takes messages, and conveys information to appropriate parties.
  • Maintains work area and reception area in neat and orderly manner.
  • Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving.
  • Attends educational and staff meetings as scheduled.
  • Determines and inputs daily balance of charges and receipts as assigned by the Office Manager.
  • Performs chart prep, call confirmations, obtains referrals and prior authorizations.
  • Follows established policies and procedures; adheres to OSHA Regulations.
  • High school education or equivalent.
  • Strong communication skills with consistent incorporation of judgement and discretion.
  • Working knowledge of medical terminology and coding preferred.
  • Previous two years in a front office using medical management software preferred.
  • Previous typing or data entry at 40 wpm experience.
  • Knowledge of front office procedures and medical terminology.
  • Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
  • Ability to establish and maintain effective working relationships with patients, employees, and the public.
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Matched retirement plan
  • Employee wellness program
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