Patient Service Representative Medical

Thundermist Health Center • West Warwick, RI

100d

About The Position

The Patient Service Representative is responsible for welcoming and assisting patients with scheduling of appointments, taking charge of all aspects of registering patient demographics, answering all incoming calls, collecting co-payments and/or balances from office visits, taking complete and accurate messages, and documenting appropriately. This position is also responsible for identifying issues and reporting to appropriate staff for resolution.

Requirements

• Minimum High School Diploma or GED
• Excellent communication skills

Nice To Haves

• Experience with payment/billing collections
• Minimum 1-year ambulatory care medical office experience
• Knowledge of medical terminology (preferred)

Responsibilities

• Correctly identifies appropriateness of appointment scheduling. Directs emergent needs to nurse team for further triage.
• Responsible for complete and accurate data entry for all information which includes patient registration, encounter billing information, and changes in insurance information.
• Responsible for assisting in answering all incoming calls and taking accurate messages.
• Responsible for confirming, cancelling, or rescheduling appointments.
• Responsible for performing outreach to patients.
• Assist in scheduling appointments and directing appropriate calls to the nurse triage team.
• Responsible for completing end of day closing reports.

What This Job Offers

• Job Type: Full-time
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees