Patient Service Representative/Insurance Verifier - Rehab Services

Nevada System of Higher Education

93d • $19 - $28

About The Position

The Patient Service Representative/Insurance Verification position is a full-time role located at 4201 Winfield Road, Warrenville, IL. The call center operates Monday through Friday from 7am to 6:30pm, with the expectation of working until 6:30pm two nights a week. The start and end times are negotiable based on the length of shifts. The role involves providing pre-registrations, registrations, order management, charge capture, cash collection functions, and managing medical information systems. Responsibilities include collecting, analyzing, and recording demographic, insurance/financial, and clinical data, ensuring compliance with payer requirements, and coordinating with physician offices on financial and scheduling processes.

Requirements

• High School Diploma or GED.
• One year of call center experience, scheduling, patient accounts, cash collections, or customer service experience in a healthcare setting.
• Knowledge of health insurances, medical terminology, and anatomy.
• Strong data entry and keyboarding skills.
• Knowledge of Microsoft Office Suite.
• Knowledge of Epic is preferred.

Nice To Haves

• Bilingual skills.

Responsibilities

• Provide pre-registrations and registrations for patients.
• Manage order management and charge capture functions.
• Collect and analyze demographic, insurance/financial, and clinical data.
• Screen for third-party eligibility and enter medical necessity coding.
• Ensure patients understand the hospital’s revenue cycle expectations.
• Contact third-party payers for verification of benefits.
• Coordinate with physician offices on financial and scheduling processes.
• Ensure compliance with payer requirements and correctness of registration.

Benefits

• Premium pay such as shift, on call, holiday and more based on an employee’s job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Career Pathways to Promote Professional Growth and Development.
• Various Medical, Dental, Pet and Vision options.
• Tuition Reimbursement.
• Free Parking.
• Wellness Program.
• Savings Plan.
• Health Savings Account Options.
• Retirement Options with Company Match.
• Paid Time Off and Holiday Pay.
• Community Involvement Opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED