Patient Service Representative - Imaging Administration

Starling Physicians • Wethersfield, CT

378d

About The Position

The Patient Service Representative at Starling Physicians plays a crucial role in ensuring a smooth and efficient patient experience within the imaging administration department. This position involves greeting patients, managing patient flow, handling phone communications, processing payments, and maintaining accurate patient records. The representative is expected to provide excellent customer service while supporting the clinical staff in various administrative tasks.

Requirements

• High School Graduate or GED required.
• Associate Degree preferred.
• Heartsaver Certification within 30 days of hire.
• Previous Patient Service Representative experience preferred.
• Ability to communicate in English, both orally and in writing.
• Excellent customer service skills.
• Ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Previous experience with Standard Office Technology in a Windows-based environment preferred.
• Experience with EHR, Practice Management System, and Departmental/Ancillary Systems preferred.

Nice To Haves

• Previous experience in a medical office setting.
• Familiarity with medical terminology and office procedures.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes accurate messages, and delivers them to the appropriate individual.
• Informs patients of delays in physician schedules and assists with patient comfort while delayed.
• Posts all self-pay charges, collects payments, and provides patients with receipts.
• Accurately reconciles daily payments and billing slips to the daily schedule.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits, and documents corrections.
• Scans insurance cards, processes insurance verifications, and updates patient accounts.
• Updates patient information including demographics, insurance, HIPAA forms, and financial waivers.
• Schedules appointments accurately according to department guidelines and confirms future appointments as needed.
• Schedules and enters orders for diagnostic tests and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters them into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor/Manager appropriately and promptly.
• Performs various clerical duties such as faxing, photocopying, scanning, filing, and mailings.
• Demonstrates flexibility with various work schedules and covers for other staff when asked.
• Demonstrates the ability to adequately follow downtime procedures.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED