Patient Service Representative II

Missouri Heart Center • Columbia, MO

110d

About The Position

This is a position consisting of clinic call-center responsibilities and coverage when the front reception desk is short-staffed. Provides exceptional customer service to patients in person and over the phone. Involves answering incoming calls, scheduling appointments, managing patient inquiries, checking patients in and out, and ensuring accurate and efficient communication and workflow.

Requirements

• Driver License Required.
• High school diploma or GED.
• Minimum of 1 year experience in an office setting, preferably in customer service/healthcare.
• Excellent communication, interpersonal, and active listening skills.
• Ability to handle a high volume of calls efficiently and maintain composure under pressure.
• Strong computer skills, including experience with phone systems, EMR systems.
• Knowledge of medical terminology and procedures is a plus.
• Ability to multitask and prioritize tasks effectively.
• Ability to work independently and as part of a team.
• Must be able to type 40 WPM.

Responsibilities

• Manages large volumes of inbound calls in a timely manner; always identifying clinic and how to direct call.
• Manages voicemails in a timely manner.
• Aids patients and other entities contacting the clinic by telephone; may provide direct assistance, take messages, and route call to appropriate parties.
• Schedules and cancels patient appointments.
• Composes intelligible messages; clarifies information, includes crucial details and routes to the correct recipient.
• Updates any changes in patients’ demographic information in EMR.
• Follows communication 'scripts' when necessary.
• Greets customers in a polite, prompt, and helpful manner. Provides any necessary instructions/directions. Informs appropriate department/person of patients’ arrival.
• Manages the patient check-in and check-out process.
• Updates patient demographics and insurance.
• Provides any necessary forms needing completion and obtains signatures.
• Generates information necessary for billing.
• Collects copays, deductibles, and past-due balances.
• Maintains and updates current information on physicians’ schedules, ensuring that patients are scheduled properly and appointments are confirmed.
• Answers patient inquiries regarding appointments, billing, insurance, etc.
• Communicate effectively with patients, physicians, nurses, and other clinic staff.
• Maintain a clean and organized reception area.
• Other duties as assigned.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 51-100 employees