Patient Service Representative II (Registry)

Silver Cross Hospital • Lemont, IL

53d • $19 - $23

About The Position

Position Summary: Capable of handling 100+ calls/day, assistance with scheduling office/lab/nurse appointment and detailed message taking based on providers written protocols, multitasking between offices/providers protocols. Understanding of insurances and referrals needed. Ability to use independent thinking to determine urgent vs routine matters to be addressed.

Requirements

• Call Center/Front Desk experience preferred
• High school diploma required
• Prior experience and in-depth knowledge of insurance preferred
• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
• Exceptional customer service skills including the ability to us independent thinking, sound judgement and creativity when resolving customer issues
• Ability to balance multiple priorities and effectively handle challenging situations
• Excellent verbal communication skills
• Ability to use personal commuters and select software applications

Nice To Haves

• Call Center/Front Desk experience

Responsibilities

• handling 100+ calls/day
• assistance with scheduling office/lab/nurse appointment
• detailed message taking based on providers written protocols
• multitasking between offices/providers protocols
• Understanding of insurances and referrals needed
• Ability to use independent thinking to determine urgent vs routine matters to be addressed

Benefits

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

What This Job Offers

• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees