Patient Service Representative II- Remote- Local Massachusetts Residents Only
About The Position
Explore opportunities at Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. SUMMARY As a Level II Patient Service Representative, utilizes advanced skill set to perform all duties of the Patient Service Representative I and serves as resource and mentor for lower level representatives. Handles the more complex issues arising through incoming calls. This position is full time and offers a fully remote opportunity after training is complete and you can choose a schedule that works best for you! Candidates must live in Massachusetts and located near Norwood for onsite trainings. Under direct supervision, plays an expanded and advanced level role in the creation of superior access for patients. Duties include but are not limited to handling incoming patient inquires and assisting patients in the management of appointments/care. Through a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model, the Patient Service Representative plays an integral role in the support of our patients. Provides extraordinary customer service and strong problem solving skills to strengthen the patient/clinician relationship. Must have clear verbal and written communication skills to ensure improve patient access.
Requirements
- High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required
- A minimum of three years in a clinical or customer service setting preferred.
- Strong technical proficiency in Microsoft, scheduling software and electronic medical records systems (Epic or equivalent).
- Able to communicate in a professional and appropriate manner.
- Strong interpersonal, customer service, time management, and organizational skills required.
Nice To Haves
- Strong problem solving and complex patient management skills preferred.
- Working knowledge of patient related documents preferred.
Benefits
- Up to 8%25 company retirement contribution
- Generous Paid Time Off
- 10 paid holidays
- Paid professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
