Patient Service Representative II - Medical Groups

Silver Cross Hospital•New Lenox, IL

12d•$19 - $23

About The Position

Responsible for coordinating all after visit activities including collection, review and update of all practice-specific forms, printing of the After Visit Summary (AVS) communicating of payment policies regarding amounts due for current services and prior balances, collection of payments, assistance with scheduling follow-up appointments and procedures. responsible for ensuring pre-visit clearing for the patient on the date of service if these activities have not been fully completed in advance.

Requirements

Associate or Bachelor's degree preferred; High school diploma required.
Prior experience and in-depth knowledge of insurance preferred.
Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers.
Exceptional customer service skills including the ability to us independent thinking, sound judgement and creativity when resolving customer issues.
Ability to balance multiple priorities and effectively handle challenging situations.
Excellent verbal communication skills.
Ability to use personal commuters and select software applications.

Nice To Haves

Associate or Bachelor's degree
Prior experience and in-depth knowledge of insurance

Responsibilities

coordinating all after visit activities including collection, review and update of all practice-specific forms
printing of the After Visit Summary (AVS)
communicating of payment policies regarding amounts due for current services and prior balances
collection of payments
assistance with scheduling follow-up appointments and procedures
ensuring pre-visit clearing for the patient on the date of service if these activities have not been fully completed in advance