Patient Service Representative II

Michigan Institute of Urology•West Bloomfield, MI

19h

About The Position

Professional Medical Office Career in West Bloomfield: Patient Service Representative II Includes a $500.00 Sign-On Bonus! Are you a professional who thrives in a fast-paced, high-volume environment ? The Michigan Institute of Urology (MIU) is seeking a motivated and dependable Patient Service Representative II to join our busy West Bloomfield location. Experience is preferred, but we are willing to train the right person. If you have a strong work ethic, can stay calm under pressure, and have a professional personality, we will provide the training you need to become an expert in specialized medical office operations. The MIU Advantage Sign-On Bonus: $500.00 to welcome you to the team! Stable, Full-Time Schedule: Monday through Friday, 8 to 9-hour days (40–42 hours per week). Start times between 7:00 AM – 8:00 AM and exit times between 5:00 PM – 6:00 PM. True Work-Life Balance: No nights, no weekends, and no holidays. Professional Growth: We provide comprehensive training on EMR systems, insurance verification, and specialized urology office protocols. Your Role in our High-Volume Office As a PSR II, you are the face of our West Bloomfield clinic. You will coordinate the essential administrative and financial tasks that ensure our patients receive the highest level of care in a busy setting: Efficient Patient Intake: Welcoming a high volume of patients, managing the check-in/check-out process quickly and accurately, and ensuring demographics are updated. Financial Stewardship: Verifying insurance coverage, collecting co-payments/deductibles, and assisting with charge entries. Clinic Coordination: Managing busy multi-line phones, scheduling appointments, and acting as a liaison between patients and clinical staff to ensure a seamless visit. Office Integrity: Maintaining accurate medical records and ensuring all patient information remains strictly confidential (HIPAA). Who We Are Looking For The Essentials: High School Diploma or equivalent required. Preferred Experience: 1–2 years in a medical office or high-level customer service role is a plus, but not required—we are willing to train the right candidate. Skills: Comfort using computers (Microsoft Office), a professional and clear phone voice, and the ability to multitask effectively. Reliability: We need someone punctual and dependable who is ready to be a vital part of a small, collaborative team in a fast-paced clinic. Ready to start your new career in West Bloomfield? Work where your professionalism is valued, your energy is rewarded, and your time is respected. Apply today to join Michigan's leading urology practice! GENERAL SUMMARY The Patient Service Representative II ensures the patients receive the highest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The Patient Service Representative II coordinates clerical tasks including answering the phones, greeting patients/visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative II may process referrals and charge entries. They ensure that all procedures are closely followed to create a seamless patient experience between clerical and clinical staff.

Requirements

High School Diploma or equivalent required.
Skill in using computer programs and applications including Microsoft Office.
Knowledge in healthcare systems operations and experience in navigating EMRs.
Ability to answer multiple incoming telephone calls.
Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
Customer-oriented with ability to remain calm in difficult situations.
Ability to work independently and manage multiple deadlines.
Ability to comprehend established office routines and policies.
Ability to keep financial records and perform mathematical tasks.
Knowledge of Medical Terminology.
Excellent verbal and written communication skills.
Proficient interpersonal relations skills.
Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
Ability to navigate online health insurance portals to verify benefits.
Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
Complies with HR confidentiality standards.
Minimum of 2-3 years’ customer service experience required.

Nice To Haves

Some college work preferred.
Experience in a medical office; specifically, urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
1–2 years in a medical office or high-level customer service role is a plus, but not required—we are willing to train the right candidate.
Comfort using computers (Microsoft Office), a professional and clear phone voice, and the ability to multitask effectively.
Reliability: We need someone punctual and dependable who is ready to be a vital part of a small, collaborative team in a fast-paced clinic.

Responsibilities

Acts as a resource to patient services staff, providing guidance on more complex issues/concerns.
Actively participates in problem solving and identifying improvement opportunities.
Welcomes and greets all patients and visitors, in person or over the phone.
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards.)
Collects outstanding patient balances.
Obtains referrals and authorizations when required.
Scans incoming faxes, consents, reports, and all other patient information into patient chart.
Generates batch transmittal reports for each day.
Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
Schedules follow up services and office visits for patients. May also schedule surgery, diagnostic and imaging as needed ensuring proper authorizations are obtained.
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
Ensures proper hand off of responsibilities once their task is completed.
Meets established attendance criteria and starts work promptly.
Punctual and dependent for assigned/confirmed shifts.
Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
Consistently demonstrates good use of time and resources.
Ensuring that all medical records are accurate and complete.
Supports billing by completing charge entry to ensure billing is achieved within 48 hours and all appropriate procedures are documented and billed for.
Performs other position related duties as assigned.