Patient Service Representative II

Gracelight Community Health-posted 2 months ago
$24 - $37/Yr
Full-time
Los Angeles, CA
101-250 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The Patient Service Representative (PSR) works under the direction of the Health Center Manager. The PSR is responsible for ensuring internal and external clients are provided with exceptional customer service. Duties include, but are not limited to performing patient intake, collecting and verifying patient information, handling cash collections, patient copays and credit card transactions, coordinating phone calls, scheduling patients via the computerized scheduler, and verifying eligibility/insurance information and health care benefits to ensure accurate billing procedures. Other duties include scanning/inputting required patient information into the electronic medical record, assisting with patient referrals and program services, and performing other duties as assigned.

  • Supports and implements the organization’s vision, mission and values.
  • Determines priorities and method of completing daily workload to ensure that all responsibilities are carried out in a timely manner.
  • Performs all job functions in a professional and courteous manner.
  • Fosters and promotes a culture of service excellence and accountability.
  • Performs timely and accurate patient registration and patient flow tracking in accordance to health center procedures.
  • Determines and verifies patient program/insurance eligibility requirements.
  • Registers patients by verifying that patient's record is up to date and accurate.
  • Makes appropriate changes in computer system and on electronic health record.
  • Demonstrates the ability to identify the patient’s account via date of birth or name search.
  • Creates accounts for new patient appointments and verifies and updates demographic information.
  • Knows and follows eligibility requirements and verification processes for coverage programs.
  • Enters confidential personal health information and financial information into computerized system accurately.
  • Complies with federal and local laws in ensuring patient privacy.
  • Schedules, confirms and cancels appointments; coordinates walk-in patients.
  • Follows up with providers for canceled/no show appointments.
  • Utilizes the appointment template to meet or exceed productivity standards.
  • Collects payments and co-pays from patients; obtains authorizations for credit card transactions.
  • Applies payments and adjustments to patient accounts in the computer system accurately.
  • Reconciles daily cash reports and adheres to cash collection policies and procedures.
  • Answers telephone calls timely, courteously, and professionally.
  • Utilizes the computer system correctly to obtain requested information.
  • Documents and forwards calls when appropriate and takes detailed messages when required.
  • Examines patient’s records/medical reports/consultation reports and verifies patient identification.
  • Identifies forms and the appropriateness for inclusion in the medical record.
  • Scans/indexes/commits images into the electronic health record per protocol.
  • Checks/reviews paperwork filed in paper medical charts against scanned documents saved in Electronic Health Records.
  • Uses discretion and good judgment in handling sensitive or confidential information.
  • Complies with organizational policies and procedures, specifically the Records Management and Retention Policy & Procedures.
  • Retrieves medical records and delivers to appropriate providers or department.
  • Files patient and administrative files.
  • Copies and faxes documents as required.
  • Performs all other duties as assigned.
  • Must be willing and able to work at all locations as needed to meet patient care needs.
  • Must be willing and able to work all business hours including evenings and weekends.
  • High School Diploma or equivalency required.
  • Five years of healthcare related customer service or two years of patient intake/registration required.
  • Working knowledge of insurance verification/eligibility insurance programs (Commercial, Medi-cal, MediCare and sliding fee programs) required.
  • PC or word processing experience required.
  • Excellent telephone and interpersonal communication skills.
  • Must demonstrate superior professionalism when dealing with clients, staff, and vendors, required.
  • Ability to read and interpret documents, such as policies and procedures, benefits information, benefit surveys, board minutes, routine mail, simple contracts, and instruction manuals.
  • Ability to compose routine reports and correspondence.
  • Ability to speak effectively with employees, visitors and management.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and apply concepts of basic algebra and geometry.
  • Ability to exercise common sense in carrying out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Ability to make decision and execute timely in order to produce a positive outcome.
  • Ability to work independently, set priorities, and work well under pressure.
  • Medical coding experience preferred.
  • Certificate in billing and coding and/or Medical Terminology preferred.
  • Experience with electronic health records and practice management systems required, familiarity with EPIC preferred.
  • Familiarity with Current Procedural Terminology (CPT) and International Classification of Disease (ICD) coding a plus.
  • Bilingual in English/Spanish preferred.
  • Full Time position
  • Salary Range: $24.74 - $37.10 Hourly
  • No Travel Required
  • Day Shift
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service