Patient Service Representative II-2

Silver Cross Hospital • Lockport, IL

397d • $38,896 - $48,630

About The Position

The Patient Service Representative II at Silver Cross Hospital is responsible for coordinating after-visit activities, including the collection and review of practice-specific forms, communicating payment policies, collecting payments, and assisting with scheduling follow-up appointments. This role ensures that pre-visit clearing for patients is completed on the date of service, contributing to a seamless patient experience.

Requirements

• High school diploma or GED required; Associate or Bachelor's degree preferred.
• Prior experience and in-depth knowledge of insurance preferred.
• Excellent interpersonal skills to establish and maintain effective relationships with patients, physicians, management, staff, and other customers.
• Exceptional customer service skills with the ability to use independent thinking, sound judgment, and creativity when resolving customer issues.
• Ability to balance multiple priorities and effectively handle challenging situations.
• Excellent verbal communication skills.
• Ability to use personal computers and select software applications.

Responsibilities

• Coordinate all after visit activities including collection, review, and update of practice-specific forms.
• Print the After Visit Summary (AVS) and communicate payment policies regarding amounts due for current services and prior balances.
• Collect payments and assist with scheduling follow-up appointments and procedures.
• Ensure pre-visit clearing for the patient on the date of service if these activities have not been fully completed in advance.

Benefits

• Wellness program
• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED