Patient Service Representative I
About The Position
EVP Eyecare is a privately held, portfolio company of The Cortec Group. Based in Denver, Colorado, EVP owns and operates a super-regional network of eyecare practices and surgical centers that conduct business under premier brands in Colorado, Texas and Arizona. We believe that delivering on an outstanding patient experience starts with building an outstanding employee experience. Our mission is to improve people’s lives through better vision and outstanding patient experiences. Patient Service Representatives work closely with the front office staff and doctors to provide excellent and expedient ‘hospitality quality’ care service to all EVP Eyecare patients.
Requirements
- High School Diploma or GED required
- Minimum 0-2 years’ experience with patient facing interaction preferred
- Basic Knowledge of Health Care and ACA requirements and regulations
- Basic computer skills
- Effective written and verbal skills
- Excellent customer service skills
- Proves to be a trustworthy and reliable team member while maintaining a positive attitude each day
Nice To Haves
- Call center experience highly desirable
- Experience working with practice management software preferred
Responsibilities
- Answers inbound phone calls for multiple practices
- Schedules appointments, answer patient questions and requests in a timely and efficient manner
- Responds to online appointment and information requests throughout the day – EVP Eyecare maintains an expected response time of 5 minutes during business hours on all appointment and online information requests
- Confirms appointments for several office locations daily
- Verifies patient information and clinical location on all calls
- Maintains a working knowledge of all EVP services and practices
- Maintains a pleasant and helpful attitude (hospitality)
- Provides knowledgeable and caring service to all current and potential EVP patients and employees
- Maintains a clean and orderly workspace and clinic
- Serves as a model to other team members.
- Maintains a solid track record of punctual and reliable attendance
- Assists in training new EVP team members
- Other duties as assigned
Benefits
- Benefits include Medical, Dental, Vision Discounts, 401(k) with company match, Life Insurance, Short Term & Long-Term Disability options, Employee Assistance Program, generous time off plans and company paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
