Patient Service Representative I

Josephson-Wallack-Munshower Neurology PC • Indianapolis, IN

9d • Onsite

About The Position

Responsible for greeting patients, providing and updating information, communicating with departments, and appointment scheduling.

Requirements

• High school diploma or GED.
• Completion of an accredited medical terminology course
• Minimum of 1 year experience in customer service setting, preferably six months of experience working with patients in a public, health care setting and experience using computers and office equipment.
• Knowledge of reception tasks, clinic policies/procedures, paperwork.
• Knowledge of how to use office equipment including phone and computer.
• Knowledge of patient service concepts and techniques.
• Knowledge of Medical Terminology
• Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
• Skill in patient service principles by creating a pleasant waiting room atmosphere.
• Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with the patients, the families, the physicians, the staff and other customers you come in contact with.
• Ability to organize and prioritize tasks effectively.
• Ability to read, understand and follow oral/written instructions. Can file correctly by alphabet or numeric filing system.
• Minimal travel between JWM offices by personal vehicle. Must have valid driver's license and current auto insurance. Standard mileage reimbursement provided by the Organization.
• Ability to lift objects up to 50 lbs., open filing cabinets and bend or stand on a stool as necessary.
• Full range of motion, manual dexterity, and hand-eye coordination.

Responsibilities

• Checks-in, checks-out patients in a polite, prompt, and helpful manner. Provides any necessary instructions/directions.
• Cleans and stocks exam rooms, including dictation areas.
• Prepares exams rooms for procedures.
• Maintains pharmaceutical closet by keeping it organized and disposing of expired medication.
• Uses computer system to generate information necessary for billing purposes and enters referral information.
• Collects Co-pays and previous balances on account.
• Maintains clean, orderly waiting area, including reading materials.
• Supplements office staff as reception tasks permit by assisting with photocopying, computer input, typing, and scheduling appointments as needed.
• Prints and distributes schedules for the following day to appropriate employees and physicians.
• Perform other duties, as assigned.
• Maintains a consistent flow of patients to exam room, takes vitals, documents information for providers.
• Transmits medical information to requesting parties via secure email or fax.
• Arranges charts in chronological order.
• Reviews each chart for accuracy and completion before releasing the chart for a patient visit.
• Provides continuity of care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees