Patient Service Representative I- Remote (MA Residents Only)
About The Position
This position is looking for skilled call center candidates at our site in Quincy, MA. Applicants must live in Massachusetts, have EPIC/ registration system experience (please list on resume as applicable), and have reliable high-speed home internet. This a full-time position that is also fully remote after training is complete (training is around 2-6 weeks, depending on previous experience) and should be located close enough to our site for on-site training as needed. This is a great opportunity to grow within the call center field to make a positive difference for our patients within a great company! Under direct supervision, receives incoming calls and inquires and assists patients in the management of appointments/care. Through a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model, plays an integral role in the support of our patients. Provides extraordinary customer service and strong problem solving skills to strengthen the patient/clinician relationship. Must have clear verbal and written communication skills to ensure improve patient access and understanding.
Requirements
- Applicants must live in Massachusetts
- Must have reliable high-speed home internet.
- High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required.
- Computer experience required with the ability to use word processing and spreadsheet programs.
- Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience required.
- Able to communicate in a professional and appropriate manner.
- Strong interpersonal, customer service, time management, and organizational skills required.
Nice To Haves
- EPIC/ registration system experience (please list on resume as applicable)
- A minimum of one year in a clinical or customer service setting preferred.
- High- volume call center experience preferred.
- Working knowledge of patient related documents preferred.
- A bachelor’s or other non-clinical degree combined with an interest in healthcare
Responsibilities
- Receives incoming calls and inquires and assists patients in the management of appointments/care.
- Plays an integral role in the support of our patients through a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model.
- Provides extraordinary customer service and strong problem solving skills to strengthen the patient/clinician relationship.
- Ensure improve patient access and understanding through clear verbal and written communication skills.
Benefits
- Up to 8%25 company retirement contribution
- Generous Paid Time Off
- 10 paid holidays
- Paid professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
