Patient Service Representative I

Kinston Community Health•Kinston, NC

17h

About The Position

The Patient Service Representative enters and verifies confidential personal health information and financial information into computerized systems with a high rate of accuracy. They are also responsible for answering telephones, registering patients, scheduling appointments, collecting payments, and providing excellent customer service.

Requirements

High School Diploma or equivalency; Associate’s degree preferred
1-3 years of experience in a Medical Front Office preferred. Experience and/or training in billing and charge entry; or equivalent combination of education and experience.
Experience with Microsoft Suite, Chrome, Internet Explorer.
Experience with Electronic Health Records.

Nice To Haves

bilingual; fluent in Spanish and English, demonstrating excellent oral and written skills in the language identified by the Health Center as being a language-of-need.

Responsibilities

Accurately perform front desk, patient enrollment, and patient assistance duties in a multi-department setting with five or more scheduling templates.
Greet all patients and visitors in a professional, friendly manner and provide assistance to those with special needs.
Check in patients, verify demographic and insurance information, collect co-pays and service payments, and maintain accurate daily collection logs.
Assist patients with the Patient Assistance Program and sliding fee scale, including processing applications, renewals, and providing related education.
Retrieve lab specimens from patients and deliver to the lab; support transportation coordination and assist with lifting bags or items when needed.
Monitor lobby areas, assist Security with packages and deliveries, and help facilitate interpretation services when necessary.
Maintain strict confidentiality and adherence to HIPAA regulations and KCHC policies at all times.
Provide clear and courteous communication both in person and over the phone; accurately route calls and take detailed messages.
Support families with health coverage questions, serve as a liaison with insurance programs, and educate on ACA enrollment and plan benefits.
Review and process enrollment applications for completeness and accuracy; follow up with patients and families as needed.
Participate in outreach events, continuing education, and team meetings to improve patient care and operational effectiveness.
Maintain a professional appearance, exhibit sound judgment, and demonstrate respect for individuals of all backgrounds.
Perform all other duties as assigned.