Patient Service Representative I

Teche Action Clinic•Franklin, LA

19d

About The Position

Teche Health, A Federally Qualified Health Center, per Section 330 of the Public Health Service Act, is currently seeking qualified applicants for the Patient Service Representative I position in Franklin, LA. JOB SUMMARY: Performs activities related to intake and exit of patients in the medical facility by performing the essential duties and responsibilities listed below. Gathers accurate information from clients and correctly inputs this information into the medical information system. Respects and maintains the confidentiality of the organization, patients, and personnel.

Requirements

High school diploma or GED
2 year experience within a doctor’s office or hospital environment and background knowledge of medical terminology preferred but not required
Knowledge, understanding, and sensitivity to multicultural groups, encompassing their socio-economic backgrounds
Excellent communication skills at level necessary for understanding and relaying instructions to participants and for accurately documenting information
Ability to deal tactfully with personnel, patients, family members, visitors, government agencies/personnel and the general public
Basic math skills
Skill in analyzing situations accurately and taking effective action
Skill in time management
Intermediate proficiency in the use of Microsoft Word, Excel, Outlook, PowerPoint and the Internet
Education/training or work experience in computer basics and data entry a must
Skill in utilizing computers, data entry, output, etc. in generating reports
Ability to utilize the EHR/PM system
Skill in organizing work, making assignments, and achieving goals and objectives
Knowledge of the policies and procedures of the clinic sufficient to direct its operations and to provide effective patient care
Ability to multi-task and work effectively in a high-stress and fast-moving environment
Ability to be culturally sensitive and effective when working with ethnically diverse populations
Ability to establish and maintain quality control standards
Ability to organize and integrate organizational priorities and deadlines
Ability to work harmoniously with professional and non-professional personnel
Ability to seek out new methods and principles and be willing to incorporate them into existing practices
All employees must meet eligibility standards in order to be considered for the position applying for. Internal applicants must be with be with the organization for at least one year, with no disciplinary actions on file. If you have not been with the organization for a year, approval from your direct supervisor will be needed.
Due to CMS Mandate all applicants must be fully vaccinated prior to onboarding with Teche Health with the exception of an approved Medical or Religious Exemption.

Nice To Haves

Licensure or ability to obtain licensure when background credentials warrant

Responsibilities

Interviews patients and verifies the accuracy of demographic information each visit
Obtain accurate financial information from patients that includes total household members, total household income, and all other pertinent information for patient profile
Obtains appropriates signatures on consent forms, acknowledgements statements, profile sheets, and other forms required by Teche Action Board, Inc.
Collects and verifies all Medicare, Medicaid, Third Party Insurance (verification must be through the CGM PM system, telephone, or internet)
Inputs all demographic and financial information into the Organization’s Patient Management System
Informs the patients of his/her sliding fee percentage based on the approved sliding fee discount scales
Collect and post all minimum fees, private pay payments, and private insurance co-payments from patients at the time of service
Collect and post all private pay payments on account
Post all encounters daily (Medicare, Medicaid, Private Pay, and Private Insurance)
Complete deposit ticket and place in money bag along with cash collection, fill out money voucher, copy checks, print report, and attach pink copy of patient cash receipts and submit to.
Accounting Assistant at the end of day
Schedule appointments for patients (return appointments, rescheduled appointments, telephone appointments, and hospital follow –up referral)
Answer all incoming telephone calls
Check phone voice messages and email (twice daily) once in the a.m. and p.m.
Return all calls left on voicemail within 48 hours
Distribute and educate patient rights and responsibility, patient brochure, complaint process, advance directives, etc.
Distribute a healthcare questionnaire for patients to complete on every visit
Have patient sign authorization release form for every facility they visited
Call patients to remind them of upcoming clinic appointments
Reminding all new patients to bring completed behavioral health packet
Completes daily statistical report and submits to supervisor
Assist patients with account information and account balance
Attend monthly staff meeting