Patient Service Representative I

American Addiction Centers • Winston-Salem, NC

104d • $20 - $30

About The Position

The position is within the Enterprise Revenue Cycle department, specifically focusing on patient access for both inpatient and outpatient services. The role is full-time, requiring 40 hours per week, with a schedule that includes weekdays and every other weekend. The pay range for this position is between $20.40 and $30.60 per hour. The essential functions of the role include greeting patients, ensuring accurate patient information, verifying insurance benefits, and maintaining excellent public relations with patients and staff. The position requires a high school diploma or GED, with preferred experience in patient access, insurance verification, and billing.

Requirements

• High school diploma or GED required.
• Experience in patient access, scheduling, registration, and financial clearance preferred.
• Knowledge of Medicare, HIPAA, and EMTALA rules and regulations.
• Mathematical aptitude and effective communication skills.
• Understanding of basic human anatomy and medical terminology.
• Experience with Microsoft Outlook, Word, Excel, and ADT software.

Responsibilities

• Greets patients arriving for their appointments and monitors patient flow.
• Ensures all patient demographic and insurance information is complete and accurate.
• Completes the registration process for walk-in patients and verifies/updates patient information.
• Verifies insurance benefits and collects patient financial liabilities.
• Follows the Financial Clearance policy for non-urgent patient services.
• Identifies patients needing financial assistance and refers them to a Financial Counselor.
• Performs visit closure, including checking out patients and scheduling follow-up appointments.
• Maintains knowledge of Medicare, Medicaid, and third-party payer requirements.
• Communicates customer service issues and process improvement opportunities to management.
• Meets productivity requirements and performance expectations.
• Maintains excellent public relations with patients, families, and clinical staff.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match.
• Educational Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees