Patient Service Representative I - Southside Locations

TIDEWATER PHYSICIANS MULTISPECIALTY GROUP P C-posted 3 months ago
Full-time • Entry Level
Newport News, VA
501-1,000 employees
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This position is for vacancies in offices on the Southside. Cities include Chesapeake, Virginia Beach, and Suffolk. The Patient Service Representative I is responsible for performing a variety of front office administrative duties in support of physicians and other members of the practice.

  • Appointment scheduler on multiple telephone line system.
  • Checking in patients for appointments and checking out patients at the end of appointments.
  • Greeting and assisting efficiently and professionally patients and other customers that present to the practice with business other than appointments.
  • Assure timely delivery of patient services.
  • Functions in a multi-disciplinary environment, which requires the application of excellent customer service skills.
  • Verifying insurance.
  • Collecting copays and balances.
  • Perform other duties as requested by the Office Manager.
  • High school diploma or equivalent required.
  • One year experience in a medical environment, preferred.
  • Knowledge of computer systems and applications.
  • Knowledge of office equipment.
  • Knowledge of medical terminology and office procedures.
  • Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence.
  • Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
  • Pays strong attention to detail.
  • Excellent customer service skills.
  • Ability to work scheduled hours as defined in the job offer.
  • Ability to communicate effectively and professionally.
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