Patient Service Representative I- Remote- Boston, MA

Atrius Health • Boston, MA

117d • Remote

About The Position

Explore opportunities at Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. This position is looking for skilled call center candidates at our site in Post Office Square, MA. Applicants must live in Massachusetts, have EPIC/ registration system experience (please list on resume as applicable), and have reliable high-speed home internet. This role is fully remote after training is complete (training is around 2-6 weeks, depending on previous experience) and should be located close enough to our site for on-site training as needed. This is a great opportunity to grow within the call center field to make a positive difference for our patients within a great company!

Requirements

• High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required.
• A minimum of one year in a clinical or customer service setting preferred.
• Computer experience required with the ability to use word processing and spreadsheet programs.
• Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience required.
• High-volume call center experience preferred.

Nice To Haves

• A bachelor's or other non-clinical degree combined with an interest in healthcare.
• Working knowledge of patient-related documents preferred.

Responsibilities

• Receives incoming calls and inquiries and assists patients in the management of appointments/care.
• Facilitates the work of an interdisciplinary coordinated care delivery model.
• Provides extraordinary customer service and strong problem-solving skills to strengthen the patient/clinician relationship.
• Ensures clear verbal and written communication to improve patient access and understanding.

Benefits

• Up to 8% company retirement contribution
• Generous Paid Time Off
• 10 paid holidays
• Paid professional development
• Generous health and welfare benefit package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED