Patient Service Representative I- IRMC Physician Group - Full Time

Indiana Regional Medical Center • Indiana, PA

205d

About The Position

The position involves providing excellent customer service during every patient interaction, creating working relationships with hospital departments and provider offices, and scheduling appointments using the correct Cerner Solution while following department templates and provider protocols. The role also includes providing patients with instructions related to their appointment type, performing pre-registration functions within Cerner, and obtaining or verifying demographic and insurance information on every call. Additionally, the candidate will be responsible for having a working knowledge of accepted insurances, insurance eligibility software, and websites, as well as obtaining insurance eligibility and discussing discrepancies. Communication of policies regarding patient out-of-pocket responsibilities, discussing financial options, and directing patients to financial counseling if needed are also key responsibilities. The role requires completing outbound calls to schedule appointments, verifying appointments, and pre-registering patients while staying updated on medical terminology. The candidate will direct patients to the correct office or department, provide phone numbers, and transfer calls as necessary. Responsibilities are subject to change.

Requirements

• Minimum of high school graduate or equivalent
• Basic computer knowledge a must
• Previous customer service and medical experience preferred
• Interpersonal communication skills to effectively relate to patients, families and members of the healthcare team
• Well developed organizational, multitasking and problem solving skills
• Ability to maintain composure when dealing with stressful situations
• Basic understanding of medical terminology
• Excellent customer service skills

Responsibilities

• Provide excellent customer service during every patient interaction
• Create working relationship with hospital department and provider offices
• Schedule appointment using correct Cerner Solution, following department templates and provider protocols
• Provide patient with instructions related to their appointment type
• Perform Pre-registration functions within Cerner
• Obtain or verify demographic information, insurance information and other data required on every call
• Responsible for working knowledge of insurances accepted, insurance eligibility software, and insurance websites
• Obtain insurance eligibility, discuss and correct discrepancies
• Communicate policy on collection of patient out of pocket responsibilities such as co-payments
• Discuss financial options and direct to financial counseling if needed
• Obtain email address, send IRMC.me portal invites
• Complete outbound calls to schedule appointments, verify appointment and pre-register patients
• Stay updated on medical terminology
• Direct patient to correct office/department, provide phone numbers and transfer
• Responsibilities are subject to change

Benefits

• Great work-life balance
• Company culture
• Competitive salary
• Benefits
• Career advancement opportunities

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED