Patient Service Representative - Hematology/Oncology

Summit Health • Wethersfield, CT

127d

About The Position

We are hiring at Starling Physicians, a VillageMD company! The position involves greeting visitors, patients, and families in a friendly professional manner and directing them appropriately. The role requires maintaining an efficient patient flow through the registration process and providing excellent customer service to patients and families. Responsibilities include answering the telephone promptly, directing calls appropriately, and taking accurate messages. The position also involves informing patients of delays in physician schedules and assisting with patient comfort while delayed. Additional tasks include posting self-pay charges, collecting payments, reconciling daily payments, and managing billing slips. The role requires scanning insurance cards, processing insurance verifications, updating patient information, scheduling appointments, and completing referrals according to departmental guidelines. General clerical duties such as faxing, photocopying, scanning, filing, and mailings are also part of the job. Flexibility with various work schedules and covering for other staff when asked is expected.

Requirements

• High School Graduate or GED required.
• Associate Degree preferred.
• Heartsaver within 30 days of hire.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Previous experience with Standard Office Technology in a Windows based environment preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Posts all self-pay charges, collects payments, and provides patient with receipt.
• Accurately reconciles daily payments.
• Reconciles billing slips to daily schedule.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the online system, and updates the patient account.
• Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable.
• Confirms future appointments as needed.
• Reviews Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
• Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
• Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.
• Demonstrates the ability to adequately follow downtime procedures.
• Other job duties as required.

Benefits

• Medical coverage
• Dental coverage
• Life insurance
• Disability insurance
• Vision coverage
• FSA coverages
• 401k savings plan

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees