Patient Service Representative - Gastroenterology

Catholic Medical Center • Manchester, NH

415d

About The Position

The Patient Service Representative in Gastroenterology at Catholic Medical Center is responsible for managing front desk operations, ensuring exceptional patient care and support. This role involves multitasking in a fast-paced environment, handling patient interactions, and maintaining confidentiality and compliance with healthcare regulations.

Requirements

• High school diploma or equivalent.
• 2-3 years of experience in a healthcare setting with clerical and administrative responsibilities.
• Strong multitasking and prioritization abilities.
• Excellent interpersonal skills for effective communication with patients and staff.
• Familiarity with medical billing, coding (ICD-9, CPT), and insurance procedures.
• Proficiency in computer operations and basic math skills.
• Ability to handle confidential information with discretion.

Responsibilities

• Manage front desk operations, including greeting and registering patients.
• Process daily charge tickets and maintain provider schedules.
• Verify patient information, including demographics and insurance status.
• Handle incoming calls, take messages, and address patient inquiries.
• Document interactions accurately in patient charts and assist with referrals.
• Collect payments and support patient discharge procedures.
• Organize and maintain patient records, ensuring compliance with HIPAA regulations.
• Assist in training new employees on office functions and best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 251-500 employees