Patient Service Representative - Floater

CLS Health PLLC•Webster, TX

About The Position

CLS Health is a growing healthcare system in Houston, Texas that is taking a different approach to healthcare. We are a physician-led healthcare group that focuses on providing patients with holistic, multispecialty care. We're a dynamic team on a mission to provide better healthcare options for Houstonians! We are looking for a professional and courteous Patient Service Representative - Floater to join our team. As the first point of contact for our patients, you will be responsible for providing excellent customer service, coordinating financial responsibilities, and ensuring that our patients have a positive experience when they visit our facility.

Requirements

High school diploma or equivalent
Experience in a medical office or customer service environment preferred
Travel to other CLS Health locations
Bilingual in Spanish preferred
Excellent communication and interpersonal skills
Ability to multitask and prioritize effectively
Strong attention to detail and accuracy
Proficiency in Microsoft Office and other computer applications
Knowledge of medical terminology and insurance billing preferred

Responsibilities

Greet patients and visitors in a friendly and welcoming manner
Verify patient information, including insurance coverage and personal information
Collect co-pays and other fees from patients at the time of service
Ensure the referrals are in the patient's chart before the patient comes in
Maintain patient records and ensure that they are accurate and up to date
Count cash box and complete cash reconciliation forms. Once close is completed, sign off on EBO report and cash reconciliation
Handle patient complaints and resolve issues in a professional manner
Travel to other CLS Health locations
Perform other administrative tasks as needed