Patient Service Representative Float Pool - 4 day / 10 hr Schedule

Riverview Hospital • Fishers, IN

102d

About The Position

Meet and greet patients, respond to phone calls, and check patients in and out of the physician office/work area. Maintain accurate financial records, patient records and schedule provider appointments and/or referral appointments. Flexible to work both front and referral duties. Please note, this opportunity is a 4 day per week /10 hour schedule: Sat, Sun, Mon, Tue: 8:00 am - 6:30 pm.

Requirements

• Minimum: High School Diploma or Equivalent
• Preferred: Specialized Training in office administrative skills such as computers, software, and data entry.
• Minimum: Previous Customer Service experience
• Preferred: 1 or more years of office administrative experience and customer service

Responsibilities

• Complete requirements in checking patients in and out of the medical office/hospital.
• Assist with patient scheduling, make appointments and referrals for testing and or other specialists, ensuring medical orders are met.
• Greet patients in a friendly and courteous manner.
• Present as trustworthy and cooperative.
• Document patient phone messages accurately.
• Obtain necessary registration documents.
• Register and update demographic and insurance info.
• Update the patient's electronic medical record and maintain records as required to meet compliances.
• Communicate necessary information.
• Maintain patient files or records timely.
• Secure patient medical records and scan them into charts.
• Assume info management responsibilities for patients' electronic medical record.
• Collect co-payments and post outstanding balances.
• Receive payments and prepare bank deposits.
• Balance and batch electronic credit card transactions.
• Verify deposit totals with supervisor.
• Prepare financial documents.
• Maintain and reconcile cash drawer.
• Process interoffice mail and faxed documentation.
• Distribute and organize appropriately.
• Enter drug samples when asked.
• Maintain educational supplies.
• Assist other departments when needed.
• Attend staff meetings.
• Use computer for scheduling, registration, and other record keeping.
• Maintain office supplies and/or communicate needs.
• Ensure to meet compliance with all applicable hospital and department policies, procedures, and protocols.
• Notify management of changes in workload to maximize productivity.
• Resolve and follow up on challenging occurrences or situations.
• Maintain a positive attitude toward patients, physicians, co-workers, management and other hospital staff.
• Contribute to team building and maintain a team-oriented environment.
• Other duties as assigned.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED