Patient Service Representative - Clinic Central Team

University of Missouri Health Care • Columbia, MO

83d • $14 - $23

About The Position

MU Health Care is looking for a dedicated Patient Service Representative to join our team. If you're skilled in managing referrals and providing excellent guest relations, we want to hear from you. Your role on the Clinic Central Team will contribute to our commitment to quality healthcare experiences. Utilize your expertise in scheduling and coordination while embracing a supportive and respectful approach to patient interactions. Join us in making a meaningful impact on patient care and become an essential part of the MU Health Care community.

Requirements

• High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
• Six (6) months of experience with frontline customer service and guest relations duties and skills.

Nice To Haves

• Experience in Healthcare is preferred.
• Experience in IDX and Revenue Cycle strongly preferred.

Responsibilities

• Assist, work, and monitor referral management queue utilizing complex scheduling rules.
• Verify, coordinate, and schedule patient referrals as well as work hold bills in IDX and work queues in Revenue Cycle.
• Effectively utilize all appropriate applications of the IDX and Revenue Cycle computer systems.
• Maintain working knowledge of all office equipment, fax, copiers, phones, etc.
• Participate in quality improvement efforts.
• Use excellent guest relations skills in all interactions with patients, visitors, and staff.
• Work self pay encounters to determine if insurance exists by using electronic eligibility, websites, or other means.
• May complete unit/department specific duties as outlined in department documents.

Benefits

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including nine holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees