Patient Service Representative-Call Center-Hybrid-Urbana, Il.

VITALSKIN PHYSICIAN MANAGEMENT LLC • Decatur, IL

11d • $19 • Hybrid

About The Position

We are seeking a friendly, detail-oriented Call Center Representative to join our dermatology practice. This role is the first point of contact for our patients and plays a critical role in delivering excellent customer service while supporting clinical operations.

JOB SUMMARY Manage and coordinate patient relationship by providing courteous, professional service in all interactions. Responsible for appointment scheduling patient registration, Insurance verification, point-of-service payment collection, and other patient inquiries and problem resolution.

This job description is not intended to be all-inclusive. Exact tasks and responsibilities may vary by location; employees are subject to the direction of management at the office, as assigned to meet the ongoing needs of the office and/or organization.

Requirements

• High school diploma or equivalent
• Prior call center, medical office, or derm experience preferred
• Strong communication and active listening skills
• Ability to multitask in a fast-paced environment
• Comfortable working in EMR systems and multiple software software systems
• Reliable attendance and punctuality
• Calm, professional demeanor when handling upset or anxious patients

Nice To Haves

• 2+ years’ experience in a medical office or other healthcare setting
• Familiarity of third-party payer systems: Medicare, Medicaid, commercial and Department of Health programs.

Responsibilities

• Answer high-volume inbound calls in a professional courteous manner
• Schedule, reschedule and cancel dermatology appointments accurately
• Verify patient demographics, insurance information and referral requirements
• Triage patient concerns and route calls/messages appropriately
• Provide general information regarding Dermatology services, providers and office policies
• Document all patient interactions clearly in the electronic medical record (EMR)
• Handle patient concerns with empathy and professionalism
• Work closely with clinical teams to ensure smooth patient flow and follow-up

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED