Patient Service Representative - Call Center

Chicago Family Health Center-posted 2 months ago
Full-time • Entry Level
South Chicago, IL
251-500 employees
Ambulatory Health Care Services
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We are seeking a highly motivated and customer-oriented individual to join our team as a Patient Service Representative. The successful candidate will be responsible for performing various patient registration, scheduling, front desk, and customer service functions. Additionally, the PSR will also verify insurance, handle complaints, troubleshoot potential customer issues, and provide basic customer service functions in achieving high performance standards.

  • Greet patients and visitors in a professional and courteous manner
  • Register patients by verifying demographic and insurance information
  • Schedule appointments and maintain appointment calendars
  • Answer incoming calls and direct them to the appropriate department or staff member
  • Verify insurance eligibility and coverage
  • Collect co-payments and outstanding balances
  • Handle patient complaints and resolve issues in a timely and professional manner
  • Maintain patient confidentiality and privacy
  • Perform basic administrative duties such as filing, faxing, and scanning documents
  • Adhere to all HIPAA regulations and guidelines
  • High school diploma or equivalent
  • Previous experience in a medical office or customer service role preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Strong attention to detail and accuracy
  • Proficient in Microsoft Office and electronic medical records (EMR) systems
  • Knowledge of medical terminology and insurance billing preferred
  • Ability to work independently and as part of a team
  • Associate Degree preferred
  • Medical office assistant experience with a minimum of 1 to 2 years' experience
  • Certification and/or experience in billing, and coding preferred
  • Medical terminology, and automated office experience preferred
  • Experience in working with a diverse population base preferred
  • BCBS Medical PPO/HMO Plans
  • BCBS Dental
  • VSP Vision
  • Tuition Reimbursement up to $1,500 per year
  • 11 Paid Holidays and 10 Days of Paid Time Off
  • 2 Personal Days
  • 8 sick days
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