Patient Service Representative - Bilingual

CLEAR SIGHT PARTNERS, LLC • Oldsmar, FL

101d

About The Position

Do you love providing exceptional service in a way that makes a positive difference in people’s lives? Are you a natural when it comes to talking on the phone and helping people in a friendly, professional manner? Are you goal-oriented and able to meet and exceed expectations as an individual, and as part of a team? If this sounds like you, then you are a perfect fit to join the Contact Center as a Patient Service Representative (PSRs) for Sight360. This is a full-time REMOTE position. Hours of Operation are Monday -Friday 8am-6pm. Candidate must be available for an 8 hour shift Mon-Fri during hours of operation.

Requirements

• Bi-lingual (English/Spanish - must be fluent reading, writing and speaking)
• High school diploma
• 1-year experience in a high-volume call center
• 1-year experienced in working remote from home
• Passion for patient service and Clear Sight Partners mission and core values

Nice To Haves

• Associates degree
• Medical industry experience
• Vision care experience
• Experience using enterprise level call center, customer relationship management and/or practice management software

Responsibilities

• Provide superior patient service, support, and care with a friendly, positive attitude.
• Respond to patient inquiries via phone, web form and online messaging.
• Build rapport with potential new patients and educate them about the patient experience, accepted insurances and new patient process (by phone).
• Answer important patient questions and/or determine the best next steps and resources to serve their needs.
• Assist new patients in selecting a provider, clinic location and/or booking an appointment.
• Provide new patients with appropriate next steps, for example where to arrive for the appointment, how to login to the patient portal, how to complete new patient paperwork, etc.
• Effectively use the call center software to handle and wrap-up calls. Report the outcome of the call, using wrap up codes.
• Be comfortable handling up to 100 calls per shift.
• Accurately book appointments in the Practice Management tool.
• Accurately track and report all call inquiries in the customer relationship management tool and/or practice management tool.
• Send detailed messages to medical and administrative staff in the clinics and follow best practices for collaborating and servicing patient needs.
• Meet performance goals and SLAs for call volume, time on call, answered calls, lead conversion rates for new patient appointments and other important service agreements.
• Meet specific quality measures for patient service and call resolution.
• Adhere to compliance and HIPAA regulations.
• Other duties as assigned by manager.

Benefits

• Competitive Hourly Rate
• 8 Paid Holidays
• Paid Time Off
• Medical, Dental, Vision
• 401k Match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED