PATIENT SERVICE REPRESENTATIVE - BEEBE MEDICAL GROUP - LONGNECK

Beebe Healthcare • Millsboro, DE

405d • $34,320 - $53,206

About The Position

The position involves performing all duties related to registering patients receiving services, including obtaining demographic, insurance, and medical information, as well as handling billing tasks. The role is crucial in ensuring accurate patient registration and facilitating smooth patient flow within the healthcare facility.

Requirements

• High school graduate or equivalent education.
• Two years of experience in a hospital or medical office environment, preferably with registration and insurance knowledge.
• Knowledge of office equipment and medical terminology.
• Clear communication skills, both written and verbal.
• Ability to maintain confidentiality regarding patients and team members.
• Experience in customer service and crisis situations.
• Proficiency in Microsoft Office applications such as Excel, PowerPoint, Word, and Visio.
• Experience in a practice or clinic setting and knowledge of scheduling systems.

Nice To Haves

• Experience with electronic health records (EHR) systems.
• Familiarity with Delaware Health Information Network (DHIN) and insurance verification websites.

Responsibilities

• Interviews patients or their representatives to obtain necessary demographic and insurance information.
• Inputs registration information into the computer system and verifies the accuracy of the data entered.
• Prepares required forms for completion and ensures they are explained clearly to patients.
• Receives and reviews medical documentation and assists in processing these documents appropriately.
• Verifies insurance eligibility and medical necessity using various online resources.
• Facilitates patient flow by directing them to the correct locations and providing assistance as needed.
• Handles phone calls, checks voicemails, and logs or returns calls based on responsibilities.
• Assists clinical staff and providers with clerical tasks when necessary.
• Supports daily workflow of the practice, including opening and closing procedures.
• Utilizes EHR and other systems for insurance verification and patient information management.
• Follows HIPAA regulations to maintain patient confidentiality.
• Operates office equipment and assists in its maintenance.

Benefits

• Sign-on and Referral Bonuses for select positions
• Tuition Assistance up to $5,000
• Paid Time Off
• Long Term Sick accrual
• Employer Contribution Plan
• Free Short and Long-Term Disability for Full Time employees
• Zero copay for drugs on prescription plan for certain conditions
• College Bound 529 Savings Plan
• Life Insurance
• Beebe Perks via Work Advantage
• Employee Assistance Program
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED