Patient Service Representative Assistant - PRN

The University of Kansas Health System•East Chicago, IN

1d•Onsite

About The Position

The Patient Service Representative Assistant is responsible for creating a pleasant and seamless patient experience. The PSR assistant will greet visitors and point them in the right direction, answer inquiries, and create a welcoming environment. They will be responsible for providing general support and assistance to the PSR staff members of an ambulatory clinic, allowing those roles to provide direct patient care. This position is available in a full time or part time capacity.

Requirements

High School Graduate
English - Read and Write
English - Understand and speak English, ability to communicate clearly
Customer service skills.
Ability to work well with others, maintain confidentiality and use good judgement

Nice To Haves

Clerical, registration and/or customer service experience
Basic computer skills including Microsoft Outlook, Excel, Word, Adobe, and Office

Responsibilities

Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
Provide general clerical support to the clinic staff, such as processing, sorting, and route incoming and outgoing mail
Welcome and greet patients and visitors in a professional manner.
Assist with wayfinding and escorting patients to their appointments.
Gathering and distributing clinic supplies.
Assist in maintaining the cleanliness of waiting rooms, exam rooms, and other clinic public spaces
Stocking carts and restocking clinical exam rooms; checking for expired supplies
Communicate regularly with staff to determine needed areas of assistance
Assist with patient registration form management
Work alongside job coach/guide to help determine tasks/duties assigned.
Responsible for daily maintenance of workspace and following environmental health cleaning guidelines.
Responsible for following Personal Protective Equipment (PPE) guidelines.
Responsible for other duties or projects as assigned by management.
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.