Patient Service Representative - Arrhythmia Center, Westwood

UCLA Health • Los Angeles, CA

133d • $29 - $42

About The Position

In this role, you will interface with patients, families, and referring physicians in the coordination of all patient care services. Major duties include but not limited to: Acting as a liaison for the patients and physicians in the practice, assisting patients within the healthcare system, facilitating communication with referring providers, referring patient to appropriate resources, providing following up through telephone and EPIC/Care Connect, telephone and email triage of patient-related issues, coordination of appointments, diagnostic testing and procedure for patients, interfacing with insurance authorization process, data entry and maintenance of the center's patient database, and providing light administrative support to faculty/staff. Interface with vendors.

Requirements

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds
• Ability to creatively integrate competing demands into a productive working environment
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

Nice To Haves

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work
• Able to effectively communicate via email and other written modalities
• Familiarity and knowledge of authorization process & managed care programs

Responsibilities

• Acting as a liaison for the patients and physicians in the practice, assisting patients within the healthcare system
• Facilitating communication with referring providers
• Referring patient to appropriate resources, providing following up through telephone and EPIC/Care Connect
• Telephone and email triage of patient-related issues
• Coordination of appointments
• Diagnostic testing and procedure for patients
• Interfacing with insurance authorization process
• Data entry and maintenance of the center's patient database
• Provide light administrative support to faculty/staff
• Interface with vendors

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Number of Employees: 5,001-10,000 employees