Patient Service Rep

Quincy Medical Group • Quincy, IL

261d • $16 - $24

About The Position

Quincy Medical Group (QMG) is looking for a dedicated Patient Service Representative to assist patients with billing inquiries, insurance claims, and payment arrangements. They provide friendly customer service, greet patients, answer phone calls, process insurance forms, and handle account concerns. This role requires strong communication skills, attention to detail, and the ability to assist patients with financial needs in a professional, compassionate manner.

Requirements

• High school diploma or GED required.
• Six to twelve months of related experience and/or training preferred.
• Strong communication and customer service skills.
• Ability to handle confidential information with professionalism and discretion.
• Basic computer skills and familiarity with office equipment.

Responsibilities

• Answer and make calls to patients and insurance companies regarding billing, payments, and claims.
• Greet patients warmly, ensuring a friendly and welcoming environment.
• Assist patients with insurance questions, billing issues, and payment arrangements.
• Process insurance claims, payment forms, and financial documents.
• Review and update patient account information, including follow-up notes and hospital data.

Benefits

• Comprehensive health, dental, and vision insurance, including a healthcare navigation assistant and 100% medical coverage (after deductible is met) when utilizing a QMG provider.
• Employer-provided life insurance and short- and long-term disability coverage.
• Tuition Reimbursement: Up to $5,250 per year to support your educational goals.
• Frontloaded PTO starting at 17 days, 6 paid holidays, and 5 paid volunteer days.
• Up to 12 weeks of parental leave at 100% pay, along with childcare assistance and financial benefits for adoption and surrogacy.
• Bi-weekly 401(k) employer match to help grow your retirement savings.
• Access to earned wages before payday through the Instant Pay Benefit.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED