Patient Service Rep

Riverview Hospital • Cicero, IN

76d

About The Position

The position involves meeting and greeting patients, responding to phone calls, and checking patients in and out of the physician's office. The role requires maintaining accurate financial records, patient records, and scheduling referral appointments. The candidate must be flexible to work in both front and back office settings.

Requirements

• Minimum: High School Diploma or Equivalent
• Preferred: Specialized Training in office administrative skills such as computers, software, and data entry.

Nice To Haves

• Preferred: 1 or more years of office administrative experience and customer service.

Responsibilities

• Complete requirements in checking patients in and out of the medical office.
• Assist with patient scheduling, make appointments and referrals for testing and/or other specialists, ensuring medical orders are met.
• Greet patients in a friendly and courteous manner, presenting as trustworthy and cooperative.
• Document patient phone messages accurately and obtain necessary registration documents.
• Register and update demographic and insurance information, and update the patient's electronic medical record to maintain compliance.
• Maintain patient files or records in a timely manner, securing and scanning patient medical records into charts.
• Collect co-payments and post outstanding balances, receive payments, and prepare bank deposits.
• Balance and batch electronic credit card transactions, verifying deposit totals with the supervisor.
• Prepare financial documents and maintain and reconcile the cash drawer.
• Process interoffice mail and faxed documentation, distributing and organizing appropriately.
• Enter drug samples when asked and maintain educational supplies.
• Assist other departments when needed and attend staff meetings.
• Use computer for scheduling, registration, and other record keeping, requiring continual use of phone, fax, copier, and scanner daily.
• Maintain office supplies and communicate needs.
• Ensure compliance with all applicable hospital and department policies, procedures, and protocols.
• Notify management of changes in workload to maximize productivity and resolve challenging occurrences or situations.
• Maintain a positive attitude toward patients, physicians, co-workers, management, and other hospital staff, contributing to team building and maintaining a team-oriented environment.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees