Patient Service Rep - Gig Harbor

Olympic Sports & Spine•Gig Harbor, WA

15h•Onsite

About The Position

Patient Service Rep. - Gig Harbor Olympic Sports & Spine (OSS) seeks a full-time, proactive, customer-service-driven PSR to join our fast-paced Gig Harbor clinic . At OSS, we are committed to providing high-quality customer service and care to our patients, as well as being a great employer to our employees. Our clinics are fun and full of supportive colleagues who share a passion for creating the best possible work environment. Additionally, our experienced staff offers comprehensive training and ongoing support . The schedule is Monday - Friday and must be available between the hours of 7:15 a.m. and 6:15 p.m ., for a total of 40 hours per week . Local Roots. Local Ownership. Local Commitment. Summary of Duties: Process all activity related to OSS’s patient services. Patient service functions include phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources. Performs other daily operating functions associated with the front desk position.

Requirements

Knowledge of insurance and the verification process
Knowledge of computer programs
Knowledge of business office procedures
Ability to operate a computer, scanner, fax/copy, and basic office equipment
Ability to operate a multi-line telephone system
Effective oral and written communication with patients, staff, insurers, and referral sources
Ability to read, understand, and follow oral and written instructions
Must be well organized, detail-oriented, and able to prioritize Tasks
High School graduation or equivalent AND three years of experience in an appropriately related position OR Equivalent education/experience

Responsibilities

Manage all Aspects of High-Volume Patient Scheduling
Receive incoming patient phone calls
Verify insurance and obtain any required authorizations
Build and maintain all patient charts
Collect any outstanding patient payments, balance the money nightly, and print reports
Maintain daily statistical log sheets that include all follow-ups
Pull charts for the next day’s appointments and make reminder calls
Work on the patient issue listing and task list daily to resolve all issues
Communicate with OSS staff through Outlook email
Communicate closely with billing and treating staff to resolve all patient matters
Open and sort mail daily
Perform other related duties as required
Participate in educational activities and attend monthly staff meetings