Patient Service Rep - Radiation Oncology - FT

Erlanger Health System•Chattanooga, TN

About The Position

Performs a variety of patient and customer service related activities, including, but not limited to, answering the phone in a timely and appropriate manner. Responsible for Invision Registration, patient scheduling in appropriate practice management system and other functions as designated. Department Position Summary: Performs a variety of patient and customer service related activities within the department. These functions include but are not limited to greeting patients and public, answering and screening telephone calls, Invision registration, receptionist duties, verifies insurance and handle payment processing. Updates patient profile at each visit. Serves as the liaison between the patient and medical support staff. Responsible for scheduling all patient appointments in an accurate and timely manner. Must maintain a clean neat organized work area including waiting area. Other duties as assigned.

Requirements

High school diploma or equivalent
Clerical experience and/or hospital experience
Able to work in a team environment
Always poised, courteous, pleasing personality, good telephone voice and able to meet the public

Nice To Haves

Medical terminology course, and training for computer competency
Prior IDX/Invision experience a plus
Must be able to successfully complete IDX/Invision training based on established guidelines

Responsibilities

answering the phone in a timely and appropriate manner
Invision Registration
patient scheduling in appropriate practice management system
greeting patients and public
answering and screening telephone calls
receptionist duties
verifies insurance and handle payment processing
Updates patient profile at each visit
Serves as the liaison between the patient and medical support staff
Responsible for scheduling all patient appointments in an accurate and timely manner
Must maintain a clean neat organized work area including waiting area
Other duties as assigned