Patient Service Rep - Family Medicine Clinic – California, MO
About The Position
MU Health Care is looking for a dynamic and compassionate individual to join our team as a clerical support specialist. The ideal candidate is a problem-solver with excellent guest relations skills, ready to collaborate with patients, families, and staff to ensure a seamless experience. We seek someone who thrives in a fast-paced environment, maintains a positive attitude, and is committed to our Culture of Yes to Care, Deliver, Innovate, and Serve. If you have a knack for organization, a keen eye for detail, and a passion for helping others, this role is perfect for you. Join us and be a part of a team that makes a difference every day!
Requirements
- High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
- Six (6) months of experience with frontline customer service and guest relations duties and skills
Nice To Haves
- Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.
- Additional license/certification requirements as determined by the hiring department.
Responsibilities
- Collaborate with patients, families and/or staff in handling and resolving problems that may occur during the course of visit.
- Communicate any expected delays to patient and ancillary service departments.
- Greet, escort, and answer phone system, handle and/or direct calls to appropriate area, and place calls as requested by supervisor. Use excellent guest relations skills in all interactions with patients, visitors, and staff.
- Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs, and other light furniture. Maintain working knowledge of all office equipment, fax, copiers, phones, etc.
- Request, prepare and ensure the completeness of the patient medical record and physician orders.
- Understand and subscribes to the Culture of Yes to Care, Deliver, Innovate, and Serve our patients.
- Validate patient demographics, insurance, pre-certification, prior authorization, referrals; accurately manage copay collections; prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding, and managed care plans; obtain signatures; process hold bills. Patient check-in, check-out, batching, scheduling, bumping, cancelling, and no-showing appointments; maintain bed control; conduct bedside patient interview; effectively utilize computer applications such as IDX/GE, PCS, Cerner, etc.
- Depending upon the location and assigned area of responsibility, the following duties may apply: Prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks.
- Perform Point of Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment/controls.
- May complete unit/department specific duties and expectations as outlined in department documents.
Benefits
- Health, vision and dental insurance coverage starting day one
- Generous paid leave and paid time off, including nine holidays
- Multiple retirement options, including 100% matching up to 8% and full vesting in three years
- Tuition assistance for employees (75%) and immediate family members (50%)
- Discounts on cell phone plans, rental cars, gyms, hotels and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
