Patient Service Rep, EMG Contact Center

Erlanger•Chattanooga, TN

13d

About The Position

The Patient Service Representative is responsible for a variety of patient and customer service related activities within the department. This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices' patient population. Participates in the practice's quality improvement process and performance evaluation.

Requirements

High School graduate or equivalent
Must be able to work well with others
Always poised, courteous, pleasing personality, good telephone voice and able to meet the public
Excellent oral and written communication skills
ability to relate well to people of a broad socioeconomic mix, with sensitivity to the delicate nature of the department
Ability to work in a typical office setting with some stressful situations, personal flexibility
moderate sitting, stooping, bending, and moderate work at word processing screen required

Nice To Haves

College courses in business, English and general office management or equivalent combination of education and experience
Two years' reception experience or general clerical experience
Prior IDX/Invision training desirable

Responsibilities

computer data entry and word processing
filing
record keeping and reception duties
cross cover for other similar positions
filing documents appropriately within records
general maintenance of the file room
chart copying
faxing and mailing out records as directed
answering of department phone
entering lab and/or radiology orders into invision during busy times
sorting and distributing mail
IDX/Invision patient registration to include obtaining referrals/pre-certs and records on new patients