Patient Service Rep - Outpatient Rehab Float Full Time Days

East Tennessee Children's Hospital Association • Knoxville, TN

3d

About The Position

BASIC PURPOSE OF THE JOB To greet patients and ensure all information is gathered for efficient encounters and billing outcomes. REPORTS TO Practice Manager/Lead JOB REQUIREMENTS Supervisory Responsibilities: No Minimum Education: High School Diploma/GED Degree: General License/Certification Required: None Minimum Work Experience: 1-2 years in Medical Office setting preferred REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Ability to multi-task while presenting a positive and comforting presence with patients and families. Efficient typing, filing and troubleshooting skills. Come work where you can make a difference everyday.

Requirements

• High School Diploma/GED
• Ability to multi-task while presenting a positive and comforting presence with patients and families.
• Efficient typing, filing and troubleshooting skills.

Nice To Haves

• 1-2 years in Medical Office setting preferred

Responsibilities

• Answers incoming telephone calls in a courteous and helpful manner.
• Opens and routes incoming mail in a timely manner.
• Retrieves patient charts prior to visit and provides schedule to providers and staff.
• Registers new patients and updates patient information in scheduling system.
• Verifies and creates subscriber information in computer system.
• Copies, files and retrieves medical records as requested.
• Places calls to remind parents of appointment date and time.
• Schedules follow-up appointments and provides any necessary forms for parents.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Maintains confidentiality of all hospital and patient information at all times as observed by management and peers.
• Patient/Family Complaints are handled in a confidential, timely and professional manner.
• Fosters mature professional relationships with fellow employees in a courteous, friendly, manner as measured by management observation and peer input.
• Completes all ETCH and practice required training and CBL requirements.
• Willingly accepts any other assignment that may be requested.
• Utilizes hospital resources and time respectfully and accountably.
• Works as effeciently as possible to ensure best use of time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED