Patient Service Rep - Bonney Lake

Olympic Sports & Spine

11d•Onsite

About The Position

Patient Service Rep. - Bonney Lake Olympic Sports & Spine (OSS) seeks a full-time, proactive, customer service-driven PSR to join our fast-paced Bonney Lake clinic. At OSS, we are committed to providing high-quality customer service and care to our patients, as well as being a great employer to our employees. Our clinics are fun and full of supportive colleagues who share a passion for creating the best possible work environment. Additionally, our experienced staff offers comprehensive training and ongoing support. The schedule is Monday - Friday from 9:15 a.m.- 6:15 p.m. for a total of 40 hours per week. Local Roots. Local Ownership. Local Commitment. Summary of Duties: Process all activity related to OSS's patient services. Patient service functions supported include phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources. Performs other daily operating functions associated with the front desk position. Manage all Aspects of High-Volume Patient Scheduling: Receive incoming patient phone calls. Verify insurance and obtain necessary authorizations if required. Build and maintain all patient charts. Collect any money owed from patients, balance all money nightly, and print reports. Maintain statistical log sheets daily to include all follow-ups. Pull charts for the next day's appointments and make reminder calls. Work on the patient issue listing and task list daily to resolve all issues. Communicate with OSS staff through Outlook email. Communicate closely with billing and treating staff to resolve all patient matters. Open and sort mail daily. Perform other related duties as required. Participate in educational activities and attend monthly staff meetings.

Requirements

Knowledge of insurance and the verification process.
Knowledge of computer programs.
Knowledge of business office procedures.
Ability to operate a computer, scanner, fax/copy, and basic office equipment.
Ability to operate a multi-line telephone system.
Effective oral and written communication with patients, staff, insurers, and referral sources.
Ability to read, understand, and follow oral and written instructions.
Must be well organized, detail-oriented, and able to prioritize Tasks.
High School graduation or equivalent AND three years of experience in an appropriately related position OR Equivalent education/experience.

Responsibilities

Process all activity related to OSS's patient services.
Receive incoming patient phone calls.
Verify insurance and obtain necessary authorizations if required.
Build and maintain all patient charts.
Collect any money owed from patients, balance all money nightly, and print reports.
Maintain statistical log sheets daily to include all follow-ups.
Pull charts for the next day's appointments and make reminder calls.
Work on the patient issue listing and task list daily to resolve all issues.
Communicate with OSS staff through Outlook email.
Communicate closely with billing and treating staff to resolve all patient matters.
Open and sort mail daily.
Perform other related duties as required.
Participate in educational activities and attend monthly staff meetings.